Description

We currently have an opening for an ongoing, part-time contract employment opportunity for an Online Community Manager in the banking industry. This role requires weekend hours ONLY, working full days on Saturdays and Sundays. This is a set shift, and there is no flexibility in the schedule.

Responsibilities:

• Manage online communities across various platforms such as Reddit, TikTok Today, Facebook, YouTube, Instagram, and Twitter

• Proactively engage with community members to drive participation and brand affinity

• Function as a moderator for online discussions, removing comments that may be inappropriate or disruptive

• Collaborate closely with the customer experience and product ops teams to align community engagement with overall business objectives

• Utilize social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros for effective community management

• Maintain a customer support/service mindset, ensuring all community interactions are managed with professionalism and empathy

• Understand the nuances of moderation, acting not just as an enforcer of rules, but as an active participant in the community

• Leverage content management systems and databases for efficient community management

• Monitor online communities for potential issues or crises and respond accordingly

• Document all community interactions for future reference and analysis.

Requirements

• Prior experience in Community Management, particularly for gaming communities, fintech providers, or in social media roles.

• Expertise in managing communities on Reddit is a must. Proficiency with other platforms like TikTok Today, Facebook, YouTube, Instagram and Twitter will be advantageous.

• Familiarity with social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros.

• Previous experience in customer support or service oriented role (contact center background can be an asset).

• Excellent understanding of online community moderation - viewing oneself as a participant rather than a leader.

• Proven track record of building processes for systematizing community engagement.

• MUST be available to work full-days (8:30am-5:30pm) every Saturday and Sunday.

To succeed in this role, you need to be proactive, highly collaborative, possess a marketing mindset and have the ability to connect with users authentically.

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .